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Frequently Asked Questions

Answers to many of the questions we receive from parents, educators, health care professionals and others. If you don't find your question here, call us!

Early Intervention

3. What if I am not satisfied with my child's evaluation, services or progress?

If you are unhappy with the evaluation your child receives or the Individual Family Service Plan that is developed to identify the needs, resources, and services to help your child, your Early Intervention Official can help advise you on how to resolve the conflict.  You may access an advocacy organization like LDA Life and Learning Services for information and assistance on how to work towards a positive solution.  You may also contact the Monroe County Human & Health Services Department at (585)753-5437 and ask to speak with Coordinator of the Early Intervention/Child Development Program for Monroe County. Your Early Intervention Official and/or advocacy organization will be able to provide information about reasonable expectations about processes and services, and individual rights your family and your child have.  If less formal processes can't resolve the issue, you may choose to use mediation to help resolve disputes around the provision of early intervention services.  Mediation will be provided at no cost to you, and is voluntary.  In addition, you are entitled to a due process hearing. Your Early Intervention Official or advocacy organization can help provide you with information to make choices on how best to proceed to resolve the dispute.

Monroe County Human & Health Services Department
691 Saint Paul Street, 4th Floor
Rochester, New York 14605-1798
Main: 585-753-5437

If you are not satisfied with your child’s evaluation, progress or program, call Project Connect at 263-3323.

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